INTERNAL AND EXTERNAL VACANCY: RECEPTIONIST

CENTRE: SANPC REFINERY, DURBAN

 CEF is a Schedule 2 state owned diversified energy company reporting to the Department of Mineral & Petroleum Resources. The Mandate of CEF is to contribute to the security of energy supply of South Africa and the Region through exploration, acquisition, development, marketing and strategic partnership. It is derived from the CEF Act (No 38 of 1977) and the Ministerial directives issued thereafter.

 JOB PURPOSE:

The Receptionist is the first point of contact for visitors and employees at the refinery, responsible for managing front-desk operations, handling inquiries, and providing administrative support to ensure smooth day-to-day operations.

REQUIRED MINIMUM QUALIFICATIONS AND EXPERIENCE:

• Matric Certificate (NQF4)   
• Certificate in Office Administration / End user Computing / Customer Service.
• Minimum of 1 to 2 years’ experience as a receptionist or performing related functions.

DESIRED ADDITIONAL SKILLS/ COMPETENCIES:

• Strong principles of front-desk operations and office management
• Telephone etiquette and professional communication
• Knowledge on visitor management protocols
• Familiarity with confidentiality and information security policies
• Understanding protocols for engaging with high-level executives, government officials and external stakeholders
• Familiarity with Refinery operations or industrial workplace procedures is advantageous
• Proficiency in Microsoft office (Word, Excel, Outlook, Teams)
• Switchboard system, Communication skills, Interpersonal skills.
• Professional demeanour, Time Management skills and Good Organizational skills
• Ability to handle confidential information with discretion
• Well spoken, articulate and able to communicate clearly and professionally
• Must dress professionally and maintain a neat and well-groomed appearance at all times.
• Service orientated and Proactive

 KEY PERFORMANCE INDICATORS:

Front Desk management

• Greet and direct visitors, ensuring compliance with refinery security protocols.
• Answer and route incoming calls professionally.
• Maintain visitor logs and issue access badges according to security policies.
• Receive deliveries and inform relevant employees of its arrival
• Coordinate the delivery or collection of items

 Administrative support

• Manage incoming and outgoing correspondence (emails, mail, and deliveries).
• Assist with scheduling meetings and coordinating conference room bookings.
• Maintain and update contact lists and office records.
• Support office procurement by managing stationery and office supplies.

Customer service and communication

• Address general inquiries from visitors, employees, and stakeholders.
• Communicate refinery-related notices and updates to employees.
• Handle complaints or direct them to the appropriate department for resolution.

Operational Support

• Assist in organizing company events, workshops, or training sessions.
• Provide administrative support to HR, finance, and other departments as needed.
• Maintain the reception area’s cleanliness and professional appearance.

Publish date:   28 May 2026

Closing Date:  01 June 2026

NB: Preference may be given to candidates who reside in the Province of KwaZulu-Natal.

 NOTE: The successful candidate/s for the advertised position/s will be required to undergo personnel suitability checks, which includes, criminal records, citizenship, financial checks, qualifications and previous employment (Reference checks). It is the responsibility of the applicant to make sure that foreign qualifications are evaluated by the South African Qualifications Authority and the evaluation certificate is attached to the application on submission. If you do not hear from the CEF SOC three months after the closing date of the advertisement, consider your application unsuccessful.  CEF SOC reserves the right not to fill this position. CEF SOC is an equal employment opportunity and affirmative action employer, and it is committed to the achievement and maintenance of diversity and equity in employment, especially in respect of race, gender and disability. This position will be filled in accordance with the CEF SOC Employment Equity Plan. “Appointment at the Refinery is subject to the successful completion of a pre-employment medical examination".